Shipments and returns
Shipping costs and timings
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays. If the order is placed during the business days (Monday to Friday) they will be processed immediately. However, if the order is placed during a non-business day (Saturday or Sunday) it will be processed on the Monday. Similarly, orders placed on holidays will not be processed until the next business day. For local orders, the estimated time of delivery is 2-3 days.
Shipping charges are based on the destination, size and weight of your order. Any duties, if applicable will be paid by the customer. If you opt for cash on delivery, then you will not be charged until you receive the order at the shipping address. All cash on delivery orders are subject to verification/call confirmation from the details provided in the shipping section. By verifying the phone number during order placement, your order is confirmed automatically. Please note that verification/call confirmation might prolong the estimated time needed to deliver the order.
Cancellation of orders
ZS Textiles reserves the right to cancel any order for various reasons, including but not limited to, non-availability of the item, credit card payment issues and pricing errors. For orders placed for cash on delivery, orders will be cancelled if not confirmed within 10 days. You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.